Handcrafted Pooja Box

At GauHum.com, we aim to provide you with a seamless shopping experience. This Shipping & Delivery Policy outlines the details regarding shipping timelines, delivery charges, and other related terms for your purchases, including ghee, hawan samagri, and cow dung cakes.

1. Shipping Locations

We deliver across India.

• Currently, we do not offer international shipping.
• If your delivery location is not serviceable, you will be notified during the checkout process.

2. Shipping Charges

• Free Shipping: On orders above ₹1500.
• Standard Shipping Charges: For orders below the free shipping threshold, shipping charges will be calculated and displayed at checkout based on the delivery location and order weight.

3. Delivery Timelines

We strive to deliver your order within the following timeframes:

• Metro Cities: 3-5 business days.
• Non-Metro Locations: 5-7 business days.
• Remote Areas: 7-10 business days.

Please note:

• Delivery timelines are estimates and may vary due to factors such as weather, public holidays, or courier service delays.
• Orders placed on weekends or holidays will be processed on the next working day.

4. Order Processing

• Orders are processed within 1-2 business days after payment confirmation.
• You will receive a confirmation email or SMS with your order details once it is successfully placed.
• Once shipped, you will be provided with a tracking number to monitor the status of your shipment.

5. Tracking Your Order

After your order is shipped, you will receive a tracking ID via email or SMS. You can use this ID to track your order status on our courier partner’s website.

6. Delivery Policy

• Please ensure the delivery address provided is accurate and complete to avoid delays or missed deliveries.
• If no one is available to accept the delivery, our courier partner will attempt to redeliver or contact you to arrange a suitable time.
• In case of failed delivery attempts, your order may be returned to us, and additional shipping charges may apply for re-shipment.

7. Damaged or Incorrect Deliveries

If you receive a damaged or incorrect product:

• Contact us within 48 hours of delivery at gauhumfarms@gmail.com or 9958932211
  
• Provide your order number and photos of the damaged or incorrect item.
• We will arrange for a replacement or refund as per our Refund and Return Policy.

8. Changes to Shipping Address

If you need to modify your shipping address:

• Contact us at  gauhumfarms@gmail.com or 9958932211  immediately after placing your order.
• Address changes cannot be made once the order has been shipped.

9. Undelivered Packages

If your order cannot be delivered due to an incorrect address, refusal to accept the package, or other reasons:

• The package will be returned to us.
• Refunds (if applicable) will be processed after deducting shipping and handling charges.

10. Contact Us

For questions or concerns about shipping and delivery, please get in touch with us:

GauHum.com
Email: gauhumfarms@gmail.com
Phone: 9958932211

Address: Gau-Hum Gaushala, Makora village, near Aryadeep Inter College, Greater Noida, pin : 201310

We appreciate your trust in GauHum.com and will do our best to ensure timely and efficient delivery of your orders.