At GauHum.com, we are committed to ensuring your satisfaction with our products, including ghee, hawan samagri, and cow dung cakes. If you are not entirely satisfied with your purchase, we are here to help. Please read our Refund and Return Policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns

We accept returns for products under the following conditions:

  • The product was damaged during transit.
  • You received the wrong product.
  • The product is defective or not as described.

To be eligible for a return:

  • The product must be unused, unopened, and in its original packaging.
  • The return request must be initiated within 7 days of receiving the product.

2. Non-Returnable Items

The following items are not eligible for return:

  • Perishable items, including ghee, once opened or tampered with.
  • Products purchased during sales, promotions, or special offers.
  • Items damaged due to misuse, improper storage, or negligence after delivery.

3. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact us at gauhumfarms@gmail.com or whatsapp at 9958932211 within 7 days of receiving your order.
  2. Provide your order number, proof of purchase, and details about the issue (including photos if applicable).
  3. Our team will review your request and guide you on the return process.

4. Refund Policy

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Refund Options:

  • If approved, the refund will be processed to your original payment method within 7-10 business days.
  • For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit.

Please note:

  • Refunds may be subject to deductions for shipping and handling charges, unless the product was damaged or incorrect.
  • We reserve the right to refuse a refund if the returned item does not meet our eligibility criteria.

5. Exchange Policy

If you received a damaged or incorrect product, you can request an exchange instead of a refund. Exchanges are subject to product availability and must follow the same process as returns.

6. Cancellation Policy

Orders can only be canceled before they are shipped. To cancel an order, whatsapp at gauhumfarms@gmail.com or 9958932211. Once an order is shipped, it cannot be canceled, but you may initiate a return once it is delivered.

7. Shipping Costs

  • For Returns: If the return is due to our error (e.g., damaged or incorrect product), we will cover the return shipping cost.

For Other Returns: The customer is responsible for the return shipping cost.

8. Contact Us

If you have any questions about our Refund and Return Policy, feel free to whatsapp at:

GauHum.com
Email: gauhumfarms@gmail.com
Phone: 9958932211

Address: Gau-Hum Gaushala, Makora village, near Aryadeep Inter College, Greater Noida, pin : 201310

We value your trust and strive to ensure a smooth and satisfactory shopping experience. Thank you for choosing GauHum.com!